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Privacy Policy

Last updated: 1 November 2025

 

On The Same Page (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa, as well as internationally recognised privacy standards such as the GDPR and CCPA principles.

By using our website (www.onthesamepage.biz), contacting us, or engaging our services, you agree to the practices described in this policy.

1. Information We Collect


We may collect the following types of personal information:

1.1 Information you provide directly

  • Full name

  • Email address

  • Phone number

  • Company name

  • Project requirements or enquiries

  • Any supporting documents or files you choose to send us

 

1.2 Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Cookies and similar tracking technologies

  • Referral information (how you found the site)

 

1.3 Information received from third parties

We may receive analytics or behavioural data from trusted third-party service providers such as:

  • Google Analytics

  • Meta (Facebook/Instagram) advertising tools

  • Email service providers

  • Form submission tools

2. How We Use Your Information

We use your personal information to:

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  • Respond to your enquiries

  • Provide quotes, proposals or service details

  • Deliver services you request from us

  • Improve our website and user experience

  • Understand how visitors use our site

  • Send important business updates or information

  • Communicate regarding ongoing projects

  • Maintain our internal records

  • Comply with legal and regulatory requirements

 

We do not sell, rent or trade your information.

3. Legal Basis for Processing


In accordance with POPIA and international privacy standards, we process your information based on:

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  • Your consent when you submit a form or contact us

  • Contractual necessity when engaging in a project or proposal

  • Legitimate interests (improving services, client communication, analytics)

  • Legal obligations where required by law

4. Cookies and Tracking Technologies


Our website uses cookies to improve functionality and analyse site behaviour.

 

You can:

  • Accept all cookies

  • Decline non-essential cookies

  • Disable cookies via your browser settings

 

 

Declining cookies may affect certain website functions.

5. Sharing Your Information


We only share your information with:

  • Service providers assisting in website hosting, analytics, email delivery or IT support

  • Payment processors (if applicable)

  • Legal or regulatory authorities when required by law

  • Contractors or partners directly involved in delivering your project (only where necessary)

All third-party service providers are bound by confidentiality and data-protection agreements.

6. Data Storage and Security


We take appropriate, reasonable technical and organisational measures to protect your information from:

  • Loss

  • Unauthorised access

  • Misuse

  • Alteration

  • Disclosure

 

These measures include encrypted data storage, password protection, secure servers and restricted access protocols.

7. How Long We Keep Your Information


We retain personal information only for as long as necessary:

  • To fulfil the purpose for which it was collected

  • To comply with legal, accounting or reporting obligations

  • For internal record-keeping

 

Where information is no longer required, it will be securely deleted or anonymised.

8. Your Rights


Under POPIA and relevant international standards, you have the right to:

  • Access your personal information

  • Correct or update inaccurate information

  • Request deletion of your data (where legally permissible)

  • Object to the processing of your information

  • Withdraw consent at any time

  • Request a copy of the personal information we hold

  • Submit a complaint to the Information Regulator (South Africa)

 

South African Information Regulator:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

9. International Users


If you access our website from outside South Africa, please note that your data may be processed within South Africa. We ensure that personal information remains protected to standards consistent with POPIA and widely accepted international privacy frameworks.

10. Links to Other Websites

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Our website may contain links to third-party sites.
We are not responsible for the privacy practices of these websites, and we encourage you to review their policies.

11. Children’s Privacy

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Our services are not directed at children under the age of 16.
We do not knowingly collect personal information from minors.

12. Updates to This Policy

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We may update this Privacy Policy periodically.
The latest version will always be available on this page.

13. Contact Us

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If you have questions, concerns or privacy requests, please contact:

On The Same Page
Email: bron@onthesamepage.biz
Website: www.onthesamepage.biz

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